# Cybersecurity – SOC Lead (AI & Automation) ## Summary - Organization: dotSolved Systems Inc. - Location: Chennai, India - Type: Full-Time - Department: N/A - Status: active - Posted: [object Object] - Updated: [object Object] - Closing Date: N/A - External Apply: Yes - External Apply URL: https://jobs.dotsolved.com/jobs/Careers/28576000014994315/Cybersecurity-%E2%80%93-SOC-Lead-AI-Automation- ## Details - Salary: N/A - Experience: N/A - Education: N/A - Team: N/A - Reporting To: N/A ## Description **About Us** dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education. dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers. **Job Description** - Position: Cybersecurity – SOC Lead (AI & Automation) - Location: Chennai - Onsite/Hybrid/Remote - Shift Timing: 5.30PM - 2.30AM IST (US Eastern Time) - Engagement Type: Full Time **Role Summary:** Lead offshore SOC execution for Customer, combining operational leadership, detection governance, case quality oversight, and practical automation. This role must drive disciplined day-to-day performance while improving the use of built-in AI / automation features across the CLW security stack without sacrificing analyst judgement, traceability, or investigation fidelity. **Key Responsibilities:** - Lead the offshore SOC pod across L1 and L2 activities, ensure queue health, review investigation quality, and maintain strong stakeholder alignment with Customer security leadership. - Own daily operational governance including case quality, severity calibration, shift handoffs, SLA adherence, and escalation discipline for major incidents. - Drive continuous improvement in Splunk ES / Mission Control operations, detection logic review, alert noise reduction, and visibility gap identification. - Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, and automation workflows to improve response effectiveness. - Translate technical events into concise business risk language for U.S. stakeholders and support weekly service reviews, KPI reporting, and corrective action tracking. - Promote responsible use of AI-assisted summarization, enrichment, and workflow acceleration within approved guardrails. **Tool Environment:** Splunk ES / Mission Control, CrowdStrike, Qualys, Proofpoint, Palo Alto, Dragos, ServiceNow, Teams, M365 / Entra context, automation / SOAR capabilities where approved. **Required Experience & Skills:** - Strong security operations leadership experience, including direct management of analysts or provider teams in a 24x7 or follow-the-sun model. - Advanced proficiency in Splunk-based SOC operations and solid working knowledge of endpoint, network, email, and vulnerability telemetry. - Ability to coach analysts, review investigations, and enforce consistent case quality and operational rigor. - Strong executive-facing communication and ability to run governance reviews with facts, metrics, and remediation actions. - Experience working with offshore teams serving U.S.-based stakeholders. **Preferred Qualifications:** - Manufacturing / OT security exposure, especially where corporate-to-plant visibility and escalation discipline matter. - Experience with ServiceNow workflows, playbook optimization, and approved automation / SOAR patterns. - Awareness of MITRE ATT&CK-aligned detection engineering and risk-based incident prioritization. **Offshore India Operating Model:** - Work as an embedded offshore team member supporting U.S.-based stakeholders with dependable daily communication, disciplined documentation, and clear ownership of actions and follow-ups. - Operate with strong handoff hygiene across shifts, including concise status updates, ticket notes, evidence capture, and risk-based escalation to Customer leads. - Support a manufacturing-aware operating model where uptime, safety, OT change sensitivity, and controlled execution are treated as essential requirements. - Use ServiceNow and Microsoft Teams effectively for workflow coordination, incident tracking, approvals, and stakeholder communication. - Be prepared to align with late afternoon/evening IST overlap with U.S. Eastern time and participate in critical incident bridges when required. **Success Measures:** - Stable, measurable SOC operations with better case quality, tighter escalation hygiene, and improved visibility coverage. - Documented reduction in alert noise and stronger detection fidelity across the CLW stack. - Clear governance cadence and dependable offshore team performance. ## Responsibilities None ## Skills None ## Tags None ## Organization - Name: dotSolved Systems Inc. - Website: https://dotsolved.com/ - Industry: Information Technology & Services - Size: 201-500 employees - Founded Year: 2002 - Description: dotSolved is an AI services and solutions company headquartered in Pleasanton, CA, with global delivery in the US, Canada, Philippines, and India. We help enterprises adopt, build, and run AI across their operations, platforms, and back office — from readiness and strategy through implementation, integration, and ongoing management — delivered through advisory services, AI products and solutions, and end-to-end managed operations. Our four practice areas are AI Advisory Services, AI & Data Solutions, Enterprise Applications (ERP, CRM, and HCM platforms), and Ops & Managed Services. 23 years. 2,000+ implementations. We've done the work across every major enterprise platform and every stage of the delivery lifecycle. Certifications: ISO 9001-2015 · ISO 27001 · SOC 2 Type 2 · WOSB · MBE (NMSDC)