# Expert Support Engineer- Program Manager - Support

## Summary
- Organization: Blue Yonder 
- Location: Bengaluru, India / Hyderabad, India
- Type: Full-Time
- Department: N/A
- Status: active
- Posted: [object Object]
- Updated: [object Object]
- Closing Date: N/A
- External Apply: Yes
- External Apply URL: https://jda.wd5.myworkdayjobs.com/JDA_Careers/job/Hyderabad/Expert-Support-Engineer--Cloud-Applications---SaaS---Service-Manager--Support_260958

## Details
- Salary: N/A
- Experience: N/A
- Education: N/A
- Team: N/A
- Reporting To: N/A

## Description
**About the job
Scope**

Program Manager is responsible for leading and governing multiple complex engagements within the Surround Support portfolio. This role will be responsible for driving end-to-end program execution, stakeholder alignment, and delivery excellence across multiple customer accounts and cross-functional teams. 
 The Program Manager acts as a strategic interface between customers, delivery teams, and leadership, ensuring high-quality service delivery, proactive risk management, and continuous improvement across all engagements.

**What Will You Do**

- Lead and manage multiple concurrent programs/projects across Surround Support engagements 
- Establish robust governance frameworks including cadence calls, reporting, and risk management 
- Act as the primary interface for senior customer stakeholders, Account Leads, and internal leadership 
- Build strong relationships across Product Development (PD), Platform Engineering (PE), and Support teams 
- Provide executive-level updates, EBR/QBR inputs, and program status reports 
- Oversee program planning, resource allocation, and capacity management 
- Ensure alignment across multiple workstreams, dependencies, and delivery milestones 
- Track and manage risks, issues, mitigation plans, and escalations 
- Drive initiatives to improve operational efficiency, automation, and process maturity 
- Promote best practices in incident management, batch monitoring, and service delivery 
- Identify opportunities for optimization, cost efficiency, and value realization 

**What We Are Looking At**

- 15+ years of experience in IT services, support, or program management roles and AI 
- Proven track record of managing large-scale, multi-project programs 
- Experience in customer-facing roles with enterprise clients 
- Certifications preferred: PMP / PgMP / PRINCE2 
- Bachelor’s degree required; Master’s degree preferred 
- Strong expertise in programming methodologies (Agile, Waterfall, Hybrid) 
- Proven ability to manage large, complex, multi-customer programs 
- Excellent stakeholder management and executive communication skills 
- Strong analytical and problem-solving capabilities 
- Ability to operate effectively in a 24x7 global delivery model 

**Our Values**

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

## Responsibilities
None

## Skills
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## Tags
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## Organization
- Name: Blue Yonder 
- Website: https://blueyonder.com/
- Industry: Software Development
- Size: 5,001-10,000 employees
- Founded Year: N/A
- Description: Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. 

Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
 
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address.  We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.