# Operations Associate, KYC ## Summary - Organization: BitGo - Location: Dubai UAE - Type: Full-Time - Department: Operations - Status: active - Posted: [object Object] - Updated: [object Object] - Closing Date: N/A - External Apply: Yes - External Apply URL: https://job-boards.greenhouse.io/bitgo/jobs/8331948002 ## Details - Salary: N/A - Experience: N/A - Education: N/A - Team: N/A - Reporting To: N/A ## Description **About the job** BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. For more information, visit www.bitgo.com. This is an on-site role for an Operations Specialist in our Dubai office. This role will be part of a team working shifts that will provide operational coverage for BitGo Trust Company. This individual will be responsible for performing high-volume, complex, confidential trust operational activities in accordance with company policies and procedures. Essential duties and responsibilities include, but are not limited to: **Responsibilities** - Responsible for the administration and operational support of all accounts under administration - Experience in KYC and customer due diligence, including verifying identities, collecting and reviewing documents, and assessing risks for **Institutional Clients** - Middle office operations for trade settlements, ensuring the timely and accurate confirmation, matching, and lifecycle management of trades. - Oversee the complete flow of daily transaction processing, from initial data input to finalisation and reconciliation. - Perform system testing, identify discrepancies in data, and assist in implementing system enhancements.s - Provide operational support for customer support for banking transactions - Provide timely and accurate responses to both internal & external requests for information - Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Operations - Exemplify a willingness to take on other responsibilities as needed by our Management Team **Requirements** - Highly effective verbal and written communication - Attention to detail and a commitment to constant improvement - Highly organised with work tools like emails, spreadsheets, and databases - Extremely high sense of urgency when servicing external and internal clients - Analytical skills, positive attitude, active listening and problem-solving skills - Ability to prioritise tasks, multitask, and meet deadlines - A team player with strong judgment and decision-making skills **Why Join BitGo?** Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want to take risks to be part of the team that changes the world’s financial markets. **Benefits:** Competitive base salary, bonus and stock options 100% company paid health insurance for employees and dependents Fully sponsored work visas Paid parental leave, Paid vacation Paid lunches and snacks Great colleagues andan inspiring startup environment *Benefits may vary based on location Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us, and you’ll be able to look back and say you were part of the team that transformed investing. ## Responsibilities None ## Skills None ## Tags None ## Organization - Name: BitGo - Website: http://bitgo.com - Industry: Financial Services - Size: 201-500 employees - Founded Year: 2013 - Description: BitGo (NYSE: BTGO) is the digital asset infrastructure company providing the foundation for the digital asset economy. Founded in 2013 by technologist Mike Belshe, the company was established on the conviction that digital assets would redefine the global financial system. BitGo became the first to commercialize multi-signature wallets and later developed advanced Threshold Signature Scheme (TSS) technology to set the industry standard for digital asset security. Today, the company delivers a comprehensive suite of services transforming how institutional capital is managed and deployed. From regulated custody, wallets, staking, trading, OTC services, financing, and settlement, BitGo unifies these services within a single, secure environment and enables the real-time mobilization of assets, reducing the friction and risk inherent in legacy financial rails. This infrastructure is underpinned by a global footprint of regulated entities and anchored by BitGo Bank & Trust, National Association, a federally chartered digital asset bank under the U.S. Office of the Comptroller of the Currency. The company's mission is to accelerate the transition of the existing financial system to a digital asset economy through a commitment to transparency, monetary freedom, and borderless, 24/7 markets. BitGo serves as the operational backbone for thousands of institutional clients, including the world’s leading cryptocurrency exchanges and regulated platforms. Following over a decade of technical milestones, including the launch of the Go Network and the release of Stablecoin-as-a-Service, BitGo transitioned to a public company in 2026, listing on the New York Stock Exchange. BitGo remains focused on delivering the regulated infrastructure and security necessary for global institutions to scale within a borderless, 24/7 financial system.