# Engagement Manager, Agencies, San Francisco ## Summary - Organization: Profound - Location: San Francisco, USA - Type: Full-Time - Department: Customer Success - Status: active - Posted: [object Object] - Updated: [object Object] - Closing Date: N/A - External Apply: Yes - External Apply URL: https://www.tryprofound.com/careers/5b0496ed-bd4a-4e53-a61a-33b6fe8c74d3 ## Details - Salary: $80,000 to $160,000 - Experience: 3+ - Education: N/A - Team: N/A - Reporting To: N/A ## Description **Profound** is on a mission to help companies understand and control their AI presence. As an Engagement Manager, Agencies, you will partner closely with internal teams, including Sales, Product, and Engineering,g to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility and advising clients by assisting with strategic decisionutilisingng the Profound platform. **What you’ll do** - Serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes. - Conduct regular strategic business reviews, proactively identifying opportunities and addressing risk.s - Deeply understand customer objectives and proactively manage relationships with key stakeholders across their teams and their clients - Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover - Collaborate internally with Sales, Product, and Engineering teams to optimise customer implementation and resolve technical challenges. **Who you are** - At least 3 or more years of experience in agencies working in an account management role or within the marketing department of a top-tier brand - Excellent communication skills, with the ability to deliver presentations and demonstrations effectively - Self-motivated and driven, with a passion for building strong customer relationships - Comfortable divingheadfirst inton the face of challenges and ambiguity - Analytical mindset with strong comfort working with numbers - Able to own a process end-to-end - Strong at managing multiple initiatives simultaneously and comfortable juggling priorities **Location** This is an on-site role based in our SoMa, SF office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $80,000 to $160,000 before commission. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. ## Responsibilities None ## Skills None ## Tags None ## Organization - Name: Profound - Website: www.tryprofound.com - Industry: Technology, Information and Internet - Size: 51-200 employees - Founded Year: 2024 - Description: Profound is the GenAI marketing intelligence platform that helps enterprise brands win in the age of AI-driven discovery. We help enterprise brands understand and optimise how they appear across ChatGPT, Perplexity, and other AI platforms where hundreds of millions of consumers now discover products. Our platform provides real-time visibility analytics, competitive intelligence, and actionable insights across the entire GenAI ecosystem - enabling marketing teams to turn AI-driven discovery into their competitive advantage.