# Account Manager

## Summary
- Organization: Profound
- Location: New York, US
- Type: Full-Time
- Department: Customer Success
- Status: active
- Posted: [object Object]
- Updated: [object Object]
- Closing Date: N/A
- External Apply: Yes
- External Apply URL: https://www.tryprofound.com/careers/dfb53d1d-0894-41cf-aa10-8f434826700e

## Details
- Salary:  $70,000 to $140,000
- Experience: 3
- Education: N/A
- Team: N/A
- Reporting To: N/A

## Description
**Profound** is on a mission to help companies understand and control their AI presence. As an Account Manager, you will partner closely with internal teams, including Sales, Product, and Engineering,g to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support.

At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility and advising clients by assisting with strategic decisionutilisingng the Profound platform.

**What you’ll do**

- Own a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenue.

- Co-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption andvalueu.e

- Develop a deep understanding of each customer’s goals, workflows, and organisation to position Profound as a must-have partner.

- Buildorganisationall maps of customer deployments to expand relationships and impact.

- Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets.s

- Lead commercial conversations, including executive business reviews and negotiations for multi-product renewals and upsells

- Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability

- Collaborate cross-functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that driveadoptiont.ion

**Who you are**
- 3 or more years of SaaS experience in account management, renewals, or expansion sales

- Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred

- Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders

- Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes

- High emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationships

- Highly organised and data-driven with strong pipeline discipline and attention to detail

- Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment

- High integrity and long-term orientation, motivated by customer success and sustainable revenue growth.

**Location**

- This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $70,000 to $140,000 before commission. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

## Responsibilities
None

## Skills
None

## Tags
None

## Organization
- Name: Profound
- Website: www.tryprofound.com
- Industry: Technology, Information and Internet
- Size: 51-200 employees
- Founded Year: 2024
- Description: Profound is the GenAI marketing intelligence platform that helps enterprise brands win in the age of AI-driven discovery.

We help enterprise brands understand and optimise how they appear across ChatGPT, Perplexity, and other AI platforms where hundreds of millions of consumers now discover products.

Our platform provides real-time visibility analytics, competitive intelligence, and actionable insights across the entire GenAI ecosystem - enabling marketing teams to turn AI-driven discovery into their competitive advantage.