# Operations Associate

## Summary
- Organization: Etherscan
- Location: Europe
- Type: Full-Time
- Department: Operations
- Status: active
- Posted: [object Object]
- Updated: [object Object]
- Closing Date: N/A
- External Apply: Yes
- External Apply URL: https://etherscan.io/careers-inner/operations-associate

## Details
- Salary: N/A
- Experience: 2
- Education: N/A
- Team: N/A
- Reporting To: N/A

## Description
**About Us**

Etherscan.io is a leading Blockchain (Ethereum) services company. We are looking to add to the team an Operations Associate who can assist users with technical problems when using Etherscan and other related services. If you are an efficient communicator with excellent English, are familiar with help desk software, and love exploring New territory, this roleiss for you. Our platform is the #1 Block Explorer for the Ethereum blockchain, and you will be helping millions of users navigate our platform and the ecosystem around it.

**The Role**

As an Operations Associate at Etherscan, you will be able to:
- Assist users from all over the world in navigating Etherscan and Ethereum
- Write tutorials and explainers, simplifying technical content for the average user
- Learn and explain the latest developments in a fast-growing platform and industry

**In this role, you will:**

- Respond to user questions in a timely and accurate way
- Identify user challenges and explain how related features can help. Analyse and report bugs with the product
- Share feature requests and user feedback with the team
- Proactively update off-chain metadata to the website quickly and correctly
- Help with the curation of Ethereum & Etherscan FAQs
- Process technical information into simple, digestible content
- Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions

**- Location: Shah Alam/Kuala Lumpur**

**You will be a great fit if:**

- At least 2 Years of experience as an Operations Associate or similar CS role
- A Bachelor's degree in English, communications, linguistics, ora  related field
- Experience using help desk software and remote support tools
Strong command in English (both written and spoken)
- - Excellent communication and problem-solving skills
Skill at identifying common trends between support tickets to preempt issues and bugs
- High empathy with users less knowledgeable about blockchain and cryptocurrencies
- Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
- Self-motivated and able to work independently with minimal supervision
Extra points if you are passionate and knowledgeable about Ethereum

**How to Apply?**
If you think you are up for it, apply to us right away.

Please feel free to share any content you may have created related to blockchains or Ethereum, together with your application.

## Responsibilities
None

## Skills
None

## Tags
None

## Organization
- Name: Etherscan
- Website: https://etherscan.io
- Industry: IT Services and IT Consulting
- Size: 11-50 employees
- Founded Year: 2016
- Description: Etherscan is the leading Blockchain Explorer, Search, API and Analytics Platform for Ethereum, a decentralized smart contracts platform. Built and launched in 2015 it is one of the earliest and longest running independent project built around Ethereum and its community with the mission of providing equitable access to blockchain data.