# Associate/Senior Associate, Customer Experience

## Summary
- Organization: Headout
- Location: Remote
- Type: Full-Time
- Department: N/A
- Status: active
- Posted: [object Object]
- Updated: [object Object]
- Closing Date: N/A
- External Apply: Yes
- External Apply URL: https://job-boards.greenhouse.io/headoutcareers/jobs/4063355006

## Details
- Salary: N/A
- Experience: N/A
- Education: N/A
- Team: N/A
- Reporting To: N/A

## Description
**About the job**

**👩 💻 The role**

At Headout, the Associate, Customer Experience isn't just a position - it's a commitment to excellence. Join our agile customer operations team, a group adept at swiftly addressing concerns and consistently delivering top-notch experiences. Your primary task? Ensuring every interaction with Headout leaves our customers satisfied and impressed. Please note that this role is for calls, emails and chat process.


**This is a remote-first role, open to candidates across India.**

🤩 What makes this role special
- **Service-Oriented:** Your passion lies in assisting others, ensuring our guests always leave with a smile, even if they initially reached out with an issue.
- **Multitasker:** You can efficiently juggle queries, whether they come through chats, calls, or social media platforms
- **Effective Communicator:** Working cohesively with various internal teams, you ensure every guest query is addressed promptly and accurately
- **Continuous Improvement:** You're always on the lookout to enhance our internal processes, aiming for increased efficiency


**💝What skills & experience do you need**

- **You’re Detail-Oriented:** You have an eagle eye, catching even the tiniest of details that others might miss.
- **Language Skills:** Fluent in English, both in writing and speech.
You’re Organised: Like Monica Geller from 'Friends', you're systematic, organised, and always seeking to optimise.
- **You’re Forward-thinking:** You focus on lasting solutions rather than quick fixes.
- **You’re Agile**: Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment.


🥰 **Bonus**

- A passion for travel.
- Previous experience assisting a global clientele

## Responsibilities
None

## Skills
None

## Tags
None

## Organization
- Name: Headout
- Website: https://www.headout.com
- Industry: Technology, Information and Internet
- Size: 201-500 employees
- Founded Year: 2015
- Description: Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 35 million guests from 196 countries across 81 destinations and is available in 7 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.

If what we do, why we do it and how we do it resonates with you, check out www.headout.com/careers/ for openings.